Starlink Degraded Service: How to Troubleshoot and Improve Your Connection

Experiencing Starlink Degraded Service can frustrate users relying on the satellite internet system for seamless connectivity.

This comprehensive guide aims to explore the potential triggers of poor Starlink performance.

Plus, it provides practical solutions to troubleshoot and improve your connection.

Table of Contents

Starlink’s “Degraded Service” notification often stems from satellite-related conundrums rather than user setups.

Starlink’s official synopsis indicates server-side predicaments as the primary instigator.

Network resource availability and network congestion can influence service degradation in various ways.

Astoundingly, space congestion, or Kessler’s Syndrome, might be a pivotal factor.

This phenomenon occurs when an overabundance of cosmic debris accumulates in Lower Earth Orbits (LEO), impeding communication with terrestrial terminals.

SpaceX’s Starlink satellites inhabit and encircle LEO, rendering space congestion a significant concern.

Consequently, Starlink dishes struggle to communicate effectively with satellites, leading to increased latency, protracted buffering, and slower download speeds.

Various factors, such as service address coverage, residential service availability, and stated speed capabilities, can affect resources for users.

Lesser contributors to the “Degraded Service” message might include:

  • Inclement weather conditions
  • Solar flare activity
  • Climatic shifts

Regardless of the underlying cause, several approaches can help ease the situation.

Satellite in space

Satellite in space

Should Starlink’s functionality falter, exercising patience is the paramount course of action.

Akin to the issue’s origin, resolution often unfolds organically over time, rendering user intervention unnecessary.

Satellite internet service providers like Starlink may experience temporary service degradation, which usually resolves independently.

To keep abreast of developments, consider the following:

  • Following Starlink and SpaceX on social media platforms for timely updates
  • Harnessing the collective wisdom of perturbed netizens, prompting swifter remedial action from authorities
  • Monitoring service disruptions on downtime trackers like

Understandably, widespread afflictions like the “Degraded Service” alert seldom plague isolated users; rather, they tend to impact larger swaths of the customer base.

Internet users seeking a portability option while dealing with service interruptions can use cellular networks as an alternative.

Upon gathering sufficient evidence to implicate satellite snafus, adopt the following strategies:

  1. Allow several hours to elapse before reassessing the situation—patience often prevails.
  2. Engage Starlink’s customer service team for additional support.

By following these rules, you’ll be able to handle Starlink service interruptions and get back online with as little trouble as possible.

Network error warning

Network error warning

Sometimes, you can fix network issues by refreshing the hardware. With Starlink, the Dish and router play crucial roles that can benefit from a restart.

A power cycle test is an easy method to improve their performance.

A power cycle test reboots the system and eliminates static electricity, improving peripheral performance.

Follow these steps for a power cycle test:

  1. Detach the power and Dish from their energy sources.
  2. Disconnect the Dish and router from their power sources if you have a round dish.
  3. The rectangular Dish has an integrated power supply for the Dish and router.
  4. Leave the devices unplugged for a brief moment, ideally a minute.
  5. Reconnect the power cord and activate the devices.
  6. Open the Starlink app and check that you have linked and activated both devices.

Implementing this procedure can alleviate network difficulties and enhance Starlink hardware performance.

A wireless router

A wireless router

Frequent updates ensure device security and access to the latest technology. Outdated firmware often invites trouble, and Starlink is no exception.

Starlink firmware automatically updates when new versions are released as long as a stable satellite connection exists.

However, updates aren’t always consistent, and some users report delays or missed updates.

To determine if your Starlink dish has the most current firmware, follow these steps:

  1. Select the Settings tab on the home page.
  2. Click on the “Advanced” tab.
  3. Locate the Starlink tile and check the installed firmware version.

Initiating a dish refresh can prompt a Starlink update. A power cycle test can resolve issues and trigger the update process.

The router/dish’s white LED will flash when updating, indicating progress.

Inspecting and updating the Starlink app while updating the Starlink Dish is prudent.

Unlike the Dish, updating the app is a straightforward task. To confirm that the app is current, visit the appropriate app store for your device.

To update the Starlink app, follow these steps:

  1. Launch the App Store and search for the Starlink app.
  2. Tap the Starlink app’s icon and select Update (if available).

Once the Update completes, restart your device and log back into your Starlink account. Now, assess any issues that may persist.

Satellite dish on top of a building

Satellite dish on top of a building

Simultaneously examine and update both the Starlink app and Starlink Dish.

Impediments might be the primary cause of Starlink’s sluggishness and interruptions.

Although seemingly improbable, inspecting for obstructions and relocating the Dish proves beneficial.

Consider a new position if opaque objects obstruct the Dish’s skyward view.

Trees, fences, vertical walls, poles, and other antenna equipment can block signals. Ensure the Starlink dish is correctly positioned and oriented.

The Starlink app assists users in identifying nearby obstacles. Follow these steps:

  1. Approach the Starlink Dish and launch the app on your phone.
  2. Select the “Visibility” tab, then opt for “Check for Blockages.”
  3. Peruse the instructions and tap “I’m Ready.”
  4. Heed the app’s guidance and scanned the sky accordingly.
  5. Press “View Results” to discern any issues.

To update the Starlink app, adhere to these instructions:

  1. Open the App Store and search for the Starlink app.
  2. Tap the Starlink app’s icon and select “Update” (if accessible).
  3. Await the Update’s completion, restart the device, and log back into your Starlink account.

These simple steps will help you address potential problems and maintain optimal performance.

Satellite dish placed in the forest

Satellite dish placed in the forest

In numerous troubleshooting guides, resorting to factory settings is a final measure. This approach has its merits.

Restoring a device to factory settings erases personal configurations, saved data, system setup, and potentially malicious files.

However, Starlink primarily retains network settings and user information, making this process less daunting.

Follow these steps to reinstate your Starlink service to its original settings:

Round Dish Procedure:

  1. Locate the “Reset” button at the router’s base.
  2. Depress and maintain pressure on the button for a few moments or until the LED indicator adopts a blue hue.

Allow the reset to complete before reconfiguring the service.

Square Dish Process:

  1. Power-cycle the router thrice (unplug and replug the power supply).
  2. Observe the LED transitioning from red to white, signaling the reset’s completion.

Post-reset, log into your Starlink account and adjust settings such as the SSID and password as necessary.

Square dish installed in the window area of a house

Square Dish installed in the window area of a house


Typically, these factors contribute to Starlink’s connectivity lapses:

  1. Obstructions in the satellite’s line of sight
  2. Adverse weather conditions
  3. Defective cable connections
  4. Absence of updates

All Starlink components, including the router, receive updates automatically when available. Manual updates are unnecessary.

Initially, Starlink modified the network’s SSIDs to “STINKY” as a humorous gesture.

Subsequently, they used it to encourage users to adopt more distinctive SSIDs. Following a factory reset, the SSID reverts to STINKY.


Understanding and addressing the factors contributing to Starlink’s degraded service can significantly improve your satellite internet experience. 

You can maintain optimal performance by staying informed and updating hardware and software.

Adjusting dish location and resetting your Starlink system when necessary can help you navigate connectivity issues. 

Remember these troubleshooting tips to minimize service disruptions and ensure a smooth, reliable connection with Starlink.

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