Are you looking to disconnect CenturyLink? The company is one of the best telecommunication service providers in the US.
But at times, you may find that its internet service is not as stable as you’d want, and you want to subscribe to another provider with high-speed internet.
Or maybe you want to try another telecommunication company with better customer service.
If there are among your concerns, calm your nerves as we’ve got you sorted. We’ll explore the entire process to disconnect CenturyLink below. Take a look.
Table of Contents
- Steps to Disconnect your CenturyLink
- Does canceling your service stop AutoPay too?
- Alternatives to canceling service
- What happens when you cancel CenturyLink?
- What happens if I don’t return My CenturyLink modem?
- Does CenturyLink Have a Cancellation Fee?
Steps to Disconnect your CenturyLink
A telecommunications tower.
Here’s a stepwise elaboration on how to disconnect CenturyLink’s essential services.
- First, you’ll need to contact CenturyLink’s friendly customer service to inform them you want to disconnect service. The company is available through two main lines; 1-800-603-6000 and 1-877-348-9004.
- Next, the agent will ask for some of your subscription details to initiate the cancellation of services. You’ll be required to give your name, the subscription’s account number, and phone number.
- The agent will not process the cancellation immediately, so you’ll have to be patient after providing your details.
- Next, if you have pending account balances, you need to pay them first. The customer service representative will help you know if you have an outstanding balance and further guide you on the payment process.
- After payment, you will receive a code to confirm that you have canceled the service. Nonetheless, you can still request a refund of the deposits you made that you’re yet to use.
Does canceling your service stop AutoPay too?
A data processing center.
Canceling your service means the end of the availability of customer usage services. Hence, this also ends the autopay feature, and you do not need to undertake further steps to prevent CenturyLink from drawing from your account.
However, remember to clear your bills even after canceling your bundled services. So, if you still have pending bills, Autopay will take care of that by taking funds from your provided bank account to settle them.
Alternatively, you can manually deactivate Autopay even when you have withstanding bills and use another payment method to pay.
Alternatives to canceling service
A telecommunication tower.
Like other telecommunications companies, CenturyLink does everything within its means to keep its customers.
Hence, they provide alternatives before terminating their internet or phone service.
Cutting on Costs
First, they inquire if the primary reason you’re leaving is because of high bills. If that’s the case and you have been their customer for a long time, the company offers you more affordable rates.
These promotions allow you to access add-on services faster than before.
Customer Relocation
It could also be that you’re disconnective CenturyLink service to relocate to a new location.
If that’s the case, you don’t necessarily have to cease to be their customer as they have a service transfer offer.
Also, you may use this chance to ask if the company would be willing to give you promotions on your current service.
Leaving for Vacation
You don’t have to disconnect CenturyLink service simply because you’re readying for your vacation. Instead, inform the service provider, and they’ll stop billing you when you’re away.
So you can resume using the service after you’re back.
Poor Service
If CenturyLink’s formerly dependable services are below par, don’t yet think of disconnecting it.
Instead, visit the site’s self-service portal for assistance. If none of the troubleshooting options helps, contact CenturyLink via their channels.
What happens when you cancel CenturyLink?
A family using the internet.
If none of the above alternatives to disconnection fails, you’ll go ahead and disconnect your CenturyLink. But what exactly happens after this?
- The company will serve you a final bill outlining the withstanding payments you have yet to make.
- Next, you’ll receive a revised final bill that captures the costs that the final one did not record. It includes a bill on the company’s equipment you’re yet to return and long-distance charges. Also noteworthy, the company will serve you this bill during the billing date even after discontinuing the company’s services.
- Finally, CenturyLink may serve you another revised final bill if you are yet to clear the bills after receiving the preceding two bills.
What happens if I don’t return My CenturyLink modem?
An Internet Modem
You must return all CenturyLink leased equipment after terminating their service within a month.
Otherwise, an unreturned modem or router attracts fines totaling up to $200. Luckily, the return process is straightforward, as highlighted on the company’s website.
Remember to pack it well if it gets faulty during transporting; you’ll be liable.
Also, CenturyLink will refund you if you have paid for the modem you’ve been using as long as you return it while in good shape.
Again, the return window is within a month. Otherwise, the company won’t accept it.
Does CenturyLink Have a Cancellation Fee?
Disconnecting internet connection.
Unlike other telecommunication service providers, CenturyLink does not enter into a ‘real contract’ with you when you subscribe to their services.
Hence, there’s no cancellation fee for CenturyLink.
You need to inform the company you want to terminate the service, pay your outstanding bills, and that’s all.
Summary
CenturyLink is a proven business-class high-speed service provider. But at times, you may feel the need to disconnect their services and go for other options.
We’ve elaborately explained the quitting process you need to follow. We’ve also highlighted the alternatives to disconnecting your service that CenturyLink provides. Check them out before quitting their service.
